Terms and Conditions

OBJECT

These Terms and Conditions govern the use of the website www.thomsonclub.com and any commercial transaction carried out through the online store between the End Consumer (hereinafter referred to as the "User") and Corequad, Lda, representative of the Thomson Club brand (hereinafter referred to as "Corequad, Lda"). Corequad, Lda is the entity responsible for selling Thomson Club brand items on the website www.thomsonclub.com.

 

WEBSITE CONTENT / INTELLECTUAL PROPERTY

"Website content" means all the information present on this site, including text, images, illustrations, graphic design, web design, and software. All content on this website is protected by Copyright and Related Rights, and Industrial Property Rights, under Portuguese and European Union law, international conventions, and other legislation, and may not be used outside the conditions permitted on this website and without the express consent of Corequad, Lda.

All texts, images, illustrations, photographs, trademarks, and other elements on the site are legally protected and properly licensed. Any copying, reproduction, dissemination, transmission, use, modification, sale, publication, distribution, or any other use, in whole or in part, commercial or non-commercial, in any form or medium, is prohibited without express authorization. Using the website for illegal purposes or in ways that may harm the reputation of Corequad, Lda (Thomson Club) is strictly prohibited.

Corequad, Lda disclaims all liability for the misappropriation or misuse of the elements mentioned above. Exceptions apply only to legally authorized free uses, such as quotations, provided the source is clearly identified. Infringement, counterfeiting, exploitation of counterfeit content, illegitimate identification, and unfair competition are criminally punishable. Corequad, Lda reserves the right to take legal action against any unauthorized use of its content by third parties.

 

USER OBLIGATIONS

The User may download or copy material strictly for personal use, with Corequad, Lda retaining copyright ownership. The User agrees not to attack or use the systems or website of Corequad, Lda (Thomson Club) illegally and will bear any costs resulting from any unlawful actions.

Illegal actions include:

a) Accessing an unauthorized area/account and related information;

b) Testing or assessing system vulnerability or breaching security;

c) Installing or attempting to install viruses on the site;

d) Sending unsolicited emails that include product or service promotions or advertisements;

e) Launching or attempting to launch “denial-of-service” attacks (attempting to make system resources unavailable to Users).

 

DISCLAIMER OF LIABILITY

a) Corequad, Lda and its administrators disclaim all liability for any direct, indirect, and/or incidental damages of any kind resulting from the use or inability to use the materials on this website, due to lack of caution, misuse, or negligence in using items sold in this online store.

b) By placing an order, the User confirms they are over 18 years old and not legally incapacitated.

 

ORDERS AND BILLING

a) The User places an order by completing the purchase process presented on www.thomsonclub.com, adding the desired product(s) or service(s) to the shopping cart;

b) To submit the order, the User may choose between:

b.1) First option – Checkout without an account:

  • Access the site;

  • Add product(s) to the cart;

  • Provide the required information on the checkout page.

b.2) Second option – Checkout with a user account:

  • Register on the website, providing the required data;

  • Log in using a unique access code sent to their email (no passwords). The User is responsible for maintaining the confidentiality of this access code. Corequad, Lda is not liable for misuse or negligence in safeguarding access credentials.

b.3) Finalize the order by selecting delivery and billing address, shipping method, payment method, and tax identification number (NIF) and name for invoicing.

c) Placing an order implies full and unconditional acceptance of product prices, descriptions, and the applicable terms of use;

d) Corequad, Lda will fulfill orders only while raw materials are available. If a product/material is unavailable, the customer will be informed as soon as possible;

e) Invoice details are the User’s sole responsibility when completing the order. Once issued, invoices cannot be reissued with modifications;

f) Orders are valid for 5 days, unless otherwise stated during promotional campaigns. If payment is not received within this period, the order will not be validated. Any payments received afterward will be refunded or applied to a new order.

 

PAYMENTS

The online store allows payment through:

a) Multibanco (ATM) with entity and reference, processed by Ifthenpay;

b) MB Way, processed by Ifthenpay;

c) Debit/Credit Card, processed by Ifthenpay;

d) PayPal, processed by PayPal.

Corequad, Lda is not responsible for exchange rate variations applied by banks when converting from EUR to other currencies.

 

SHIPPING

a) Deliveries are made to Portugal only.

b) Orders are delivered within 2 working days after placement, via Nacex or another carrier;

c) There are 2 delivery attempts. If delivery fails both times, additional delivery attempts will incur extra charges;

d) Orders can be picked up at a designated pickup point in Porto.

 

PRICES

a) Prices are shown in Euros (€), inclusive of applicable taxes and VAT;

b) In the event of a price increase, the customer will be informed and may choose to pay the difference or cancel the order.

 

RETURNS

Products purchased at www.thomsonclub.com may be exchanged or refunded within 14 days, by contacting us via email at info@thomsonclub.com or by registered mail.

Products must:

  • Be in the same condition as delivered;

  • Show no signs of use;

  • Be in original packaging.

If the exchange value is higher than the original order, the User must pay the difference. If lower, the User may request a refund via bank transfer.

Exclusions:

  • Customized items or items with damaged packaging cannot be exchanged or refunded;

  • Gifts or bonus items are non-refundable;

  • Return shipping and bank fees are the User's responsibility.

Refunds will be issued within 14 days of receiving the returned item. In the event of a logistical error, Corequad, Lda will arrange return shipping at its own cost.

Exchanges are subject to stock availability. Unfulfilled exchanges will be processed as refunds.

In case of stock unavailability, the User will be informed of partial or total order cancellation and refunded accordingly.

Exceptions to the right of withdrawal, under Article 17 of Decree-Law No. 24/2014 of February 14, include:

  • Services fully provided with prior consent;

  • Goods made to the consumer’s specifications or clearly personalized (e.g., selected frames).

By choosing a frame, the User acknowledges it is a customized item, thus forfeiting the right of withdrawal.

 

RIGHTS OF COREQUAD, LDA

Corequad, Lda reserves the right to:

a) Modify or suspend the online store without notice;

b) Change prices of goods or services without notice;

c) Refuse orders due to stock shortages, raw material unavailability, or User non-compliance;

d) Collect payment upon successful transaction;

e) Suspend or block a User account if abuse is suspected.

 

CONSUMER ARBITRATION CENTERS

In case of dispute, consumers may contact an Alternative Consumer Dispute Resolution Entity. View the list of arbitration centers based on purchase location.

Access the Online Dispute Resolution Platform here.

More information is available at the Consumer Portal: www.consumidor.pt. This does not imply that Corequad, Lda adheres to arbitration procedures with these listed centers.

 

DISCLAIMER

Due to technical reasons, Corequad, Lda cannot guarantee full availability of the website at all times. Product availability is not guaranteed at the time of order. If a product is unavailable, the customer will be contacted via email.

Colors displayed on product photos may differ from actual colors due to monitor settings. Corequad, Lda is not responsible for such discrepancies.

 

FEEDBACK

We welcome your comments and aim to improve our service by addressing concerns promptly and fairly. If you have a complaint, please email info@thomsonclub.com clearly stating your issue.

We aim to respond to all complaints as quickly as possible.